Our Shipping Policy

Processing time:

Please note that once you place an order with us, we aim to have it processed and shipped out to you as quickly as possible.

However, please keep in mind that order processing times may vary based on the volume of orders we receive, current stock levels, and other factors.

Estimated delivery dates or shipping speeds provided at the time of checkout are based on the shipping option you select and do not take into account any possible processing delays that may occur before your order is dispatched.

We appreciate your understanding in this matter and assure you that we will do everything we can to get your order processed and shipped out to you as efficiently as possible.

When processing your order, we consider these factors when calculating the Estimated Delivery Date:

Delivery time: Total Delivery Time = Processing Time + Shipping Time.

Order Processing:

Once your payment is authorized and verified, we will initiate the processing of your order. Typically, this process requires 1-3 business days. Please note that customized products may take an additional 2-5 days for personalization. We appreciate your patience during this time. 

Transport information

We attach great importance to ensuring that items are delivered to customers as soon as possible. You will receive your order within 10-15 working days from the date of placing the order.

Verification

After the order is authorized and verified, a confirmation email will be sent to you. After confirming the order, we will immediately start preparing your order. Within this time frame, it is difficult for us to change or cancel your order.

Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device delivery and their staff will not physically hand the parcel to you.

Need a rush order? Please email us at l2lcrystal8@gmail.com

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

TAXES & DUTIES

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.

Misdelivered packages and PO Boxes:

Our company is committed to providing reliable and timely shipping services to our customers. However, we would like to draw your attention to certain circumstances where we are not liable for misdelivered packages due to incorrect addresses or shipped to PO Boxes.

Customers are advised to provide accurate and complete shipping addresses while placing their orders. Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

In the case of international shipments, we will endeavor to use reliable carriers to ensure proper delivery. However, if a package is returned to us as "Return to Sender" by the carrier due to the inability to deliver it, we are not liable for any losses or damages incurred. In such cases, customers will be responsible for any additional shipping charges incurred for resending the package.

If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at l2lcrystal8@gmail.com. We will be happy to assist you in any way possible.

Lost Packages:

We strive to provide our customers with a seamless and hassle-free shopping experience. As part of this commitment, we offer a comprehensive shipping policy to ensure that our customers receive their products in a timely and efficient manner.

We partner with reliable and trusted carriers to deliver all of our packages, but unfortunately, there are situations where packages may be lost in transit. In the event that your package is lost by the carrier, you may request a full replacement of your order, as long as the carrier certifies the lost status.

To request a replacement, please get in touch with our customer support team at l2lcrystal8@gmail.com and provide your order number and any relevant information regarding the lost package. We will work with the carrier to confirm the status and arrange for a replacement shipment to be sent to you. 

Please note that we are not responsible for lost or stolen packages after they have been delivered to the shipping address provided by the customer. 

We strongly recommend that customers provide a secure shipping location to prevent any issues.

Any questions, feel free to contact us, and we will get back to you at the first chance!

Email：l2lcrystal8@gmail.com

Thank you all for your concern and support!