WE'RE HERE TO ASSIST YOU!

All orders except items on sale can be returned/exchanged for a full refund within 14 days with proof of purchase. Return shipping is not included. Sale items are non-refundable. Returns are processed within 5-7 business days after being delivered and received.

All orders except items on sale can be returned/exchanged for a full refund within 14 days with proof of purchase. During the holiday season, we offer an extended 45-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 45 days of delivery with proof of purchase.

After you complete your purchase, you will receive an email confirmation with shipping information.

We accept a range of payment options, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

We partner with Shop Pay. Shop Pay is a third-party vendor. For questions, please visit their website directly.

Sales tax is automatically applied to your L2L Crystal order following individual state codes and regulations. Tax will be added if your shipping address is in one of the following states – AZ, CA, CO, FL, GA, HI, IL, LA, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA, WA, or the District of Columbia.

You may modify or cancel any L2L Crystal order as long as the order status is “in process.” Once the order status has changed to “shipped,” we can not change or cancel your order as it is now in the hands of our carriers.

We try our best to make sure you don't have to pay additional import or customs tax/duty charges but sometimes it is out of our control. If you are charged additional taxes/duties, you are responsible for the payment of them as it is out of our hands at that point. Please see our Shipping Policy for more information on taxes and duties.

Take advantage of complimentary shipping for orders totaling $49.99 and above. Shipping costs are determined at checkout and may vary based on your item's weight and shipping destination.

Typically, orders are shipped within 3 business days. Prior to shipping, all items undergo cleansing in our Sacred Blessing area to ensure they reach you with the utmost positive healing vibrations. You will receive an email notification once your item is shipped. Please be aware that during busy seasons, order processing may take 5-7 business days.

Our system sends a confirmation email after you make your purchase and it will include your order number. If you didn’t receive it, please check your Spam Folder. If you are concerned that your order didn’t go through, and you haven’t received a confirmation email, please email us at l2lcrystal8@gmail.com

Customers usually receive their orders within 1-3 weeks, though this timeframe may vary for international customers based on their location. Delivery details will be included in your confirmation email.

To ensure that your items are shipped as quickly as possible, some items may arrive separately.

Please allow our carriers 2-3 business days after the shipment date to update your tracking info.

Please check your address on your confirmation email, which you should have received after your purchase. If there is a mistake with your address, please contact us at l2lcrystal8@gmail.com as soon as possible.

PLEASE NOTE: Once an order has left our warehouse, we are no longer able to change the shipping address. In that case, please contact the carrier (once the tracking is updated) to intercept the package and provide the new address to them directly.
Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, our company is not liable for any losses or damages incurred.

Certainly! We ship internationally.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

You can read it here.

Unfortunately, our system requires that all exchanges be made where they were purchased. Please exchange your online purchase by contacting us and then shipping the item(s) back to us.

Genuine stones naturally vary in color and size. Each piece is unique and may differ slightly from the product pictured. We take great pride in ensuring that the product images in our online catalog represent the look and quality of the items our customers receive. Should this not be the case, please send a photo of the item you received to l2lcrystal8@gmail.com so we can confirm that the correct product was shipped.

Our products are handcrafted with care with strong attention to detail and quality. Due to the delicate nature of some designs, breakage can occur, although it is rare. If your item is broken, please contact us and send a photo of your item and receipt to l2lcrystal8@gmail.com Replacements are offered if the item is defective and within 14 days of being purchased. Damages caused by regular wear do not qualify for a replacement. Defective items within the price range of $49+ purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.

All orders except items on sale can be returned/exchanged for a full refund within 14 days with proof of purchase. During the holiday season, we offer an extended 45-day exchange window. Purchases made between November 1st to December 31st at midnight can be exchanged within 45 days of delivery with proof of purchase. Sale items are not eligible for exchanges. After an exchange is made, the item(s) do not qualify for refunds.

Returns are processed within 5-7 business days after being delivered and received. Due to our limited stock, we cannot guarantee replacements or exchanges to 100%. If the item you wish is out of stock you will have the possibility to pick a different item for a replacement. Online purchases may only be returned or exchanged through our customer support team at l2lcrystal8@gmail.com Return labels will be provided only for damaged or defective products within the policy time. Please note that shipping fees are non-refundable.

Returns for exchanges, replacements, or refunds will need to be done within 14 days of being delivered (the delivery date is provided by the carrier). International customers must cover shipping expenses to return their products to the US. L2L Crystal will ship the replacement piece (due to damage) to the country of destination, cost-free. Returns for exchanges will be charged a shipping fee. Items under final sale or clearance may not be returned or exchanged. Please note that shipping fees are non-refundable.

Genuine stones naturally vary in color and size. Each piece is unique and may differ slightly from the product pictured. We aim to make our photos and descriptions as accurate as possible. Due to the natural variability of gemstones and individual device displays, there may be a slight color variation.

To keep your jewelry looking its best for years to come, we recommend following the care guidelines you can find in our Jewelry Care Guide.

Your Inquiries Matter!

For any questions or comments, kindly complete our Contact us form with your details. Alternatively, you can reach out via email at l2lcrystal8@gmail.com or send a text message to +1 (626) 669-5742.

Please be aware that this is a US-based number, and standard charges may apply. We appreciate your engagement!